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mw
New Visitor

Cannot access https://rmit.service-now.com/serviceandsupport/

As the title states I cannot access https://rmit.service-now.com/serviceandsupport/, which means I have no access to tech support, or some HR forms that I need. Instead I just get the error message below.

 

I'm using Safari on OSX. I've tried logging into and out of my student and staff accounts, deleting cookies, and I have made sure that Safari isn't blocking cookies from anywhere.

 

Any ideas?

 

Max

 

ERROR

An error occurred while processing your request.

You may be unable to access this service if:

  • your browser is blocking cookies on this site
  • you used the browser's 'back' button to return to a login page
  • you bookmarked this login page.

You can bookmark either the service you wish to use once you have logged in, or the page that links you to that service.

If you continue to experience problems, please contact the Service and Support Centre via the myTechSupport web form or telephone +61 3 9925 8888.

Error Message: Message did not meet security requirements

michael_w
Frequent Contributor

Re: Cannot access https://rmit.service-now.com/serviceandsupport/

Hi @mw and welcome to the community!

 

Thank you for raising this. 

I have just tested this myself on Safari, on an RMIT Mac and am having the same issue, and so have raised this as an issue with the relevant IT support team.

 

Safari error on Service & Support PortalSafari error on Service & Support Portal

 

As a workaround, I can confirm that I have been able to use the Service & Support portal with Chrome, so this might be the best option until the Safari issue can be resolved.

 

*** UPDATE ***

 

I've confirmed with ITS that the issue is exoected to be resolved with an upcoming patch. There is no fixed date for this patch, though the ETA I was given was within a few months.

As per the earlier comment, the issue only affects Safari (and even then, only certain versions of Safari) and so the recommended workaround is to use another browser (eg. Chrome)

Michael, Community Manager
RMIT, Information Technology Services