Occasional Visitor

Losing printing credit

Hi there,

I have a printing issue at Design hub level1 with colourwave700-captain. My work was not printed, but the print credit was deducted ($54.95 for A1 X 11).The printer stopped working because there was no paint and didn't return to work until 9:30 a.m. When the printer started working again, it didn't schedule my printing, so I had to reprint.


Please refer to the attached drawing.The colourwave700-captain displays the "error print" symbol.


I wonder how I can write back.


I look forward to hearing from you soon.



Best wishes,


Mengting Ren