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SarahS
New Contributor

Microsoft 365

Hi, I downloaded Word 365 on to my brand new MacBook Pro but Microsoft now doesn't recognise my password. The RMIT arrangement doesn't allow me to make a new password and I am caught in a loop. The applications open on my computer but I get a message saying that I am not authorised to use them. Has anyone come across this before or got a solution?


Accepted Solutions
QuanN
Tech Guru, IT Staff

Re: Microsoft 365

Hi SarahS,

 

The Service and Support Centre can arrange for your Office 365 (or Microsoft Online services) account password to be reset.

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All Replies
QuanN
Tech Guru, IT Staff

Re: Microsoft 365

Hi SarahS,

 

The Service and Support Centre can arrange for your Office 365 (or Microsoft Online services) account password to be reset.

SarahS
New Contributor

Re: Microsoft 365

Thanks. All sorted now.