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Sissi
Occasional Visitor

no Internet connection

I'm a PhD student. My PC (8044784) couldn't connceted with Internet for three days. The socket number is 412. And my working place is 014.10.32.012. 

jbh
RMIT Connect
RMIT Connect

Re: no Internet connection

Oh no, that's bad. @Ahutch0 can help - though I really recommend calling extension 58888 as soon as possible to get a technician out to you.

 

Don't forget to run all the usual checks - trying different PCs on the same socket, different socket, different cables, etc.

RMIT Comms guru, professionally lurking on myCommunity, googling cat gifs, and occasionally even answering questions and being helpful.

RMIT Connect monitors these forums at 10am and 2pm every day, but please call for urgent matters.

Ahutch0
Moderator

Re: no Internet connection

Hi @Sissi

 

Can you confirm if you already have a job logged with ITS regarding this issue (this will likely begin with INC)?
If not, we can log a job now based on the information provided.

For future reference, @jbh's advice is correct: for more urgent issues of this nature it's better to contact the Service and Support Centre on 9925 8888 (ext 58888) and we can gather the information and create a call for you on the spot.

You can reply here to advise of the above.

 

Regards,
Adam