Where to find Canvas support
If you are looking for some official help from either Canvas or RMIT there are options available to you:
If you’re having trouble doing something in Canvas, we suggest your first stop is to search your query on the Canvas Community's frequently asked questions page.
If you are still having trouble, there are two Canvas Support Hotlines, operating 24/7. One is for staff and another is for students.
Staff: +61 1800 861 359
Students: +61 1800 910 175
Canvas Support Chat can also be accessed from the Help button located in the Canvas global navigation on the left-hand side of Canvas.
If you don’t have access to Canvas, contact RMIT Support and they can help to set up an account for you.
Note: If you are having issues accessing your course on Canvas, please check with your Lecturer/Course Coordinator and they should be able to advise how when your course will be available. The RMIT Canvas team is working with lecturers to help prepare courses and get it live as soon as possible.
The RMIT Service and Support Centre can be called on +613 9925 8888. They will direct your request as required. You can also send through a service request online by clicking here. There is a Canvas / Rewire Request option listed under Systems, Hardware and Software.