Calling RMIT Connect - quickly navigating the telephone menu
Hi to the myCommunity board;
We understand that our phone menu can be a bit long to sit through at times - we try to keep it brief, but we do deal with such a broad range of questions that it can be difficult at times. So, here's the menu options required to get through to any arm of RMIT Connect quickly:
Counselling: Option one, then option one.
Student Support (This means help with housing, legal matters, disability management, financial support): Option one, then option 2.
VET Fee-Help and VET Student Loans: Option 2, then option 1.
Timetables (meaning, literally, picking what hours of the day you have class): For Vocational Education students, press 2 then 3. For Higher Education students, option 3 then option 2.
Student administration items (i.e. enrolment into courses, fees, graduations, transcripts, etc etc): For Vocational Education students, press 2 then 2. For Higher Education, 3 then 1.
College of Business Students - program planning advice, credit advice: Vocational Education students, press 2 then 4. Higher Education, press 3 then 3.
We hope this makes things a little easier. We're sorry about our long wait times at the moment - we are also offering a chat service at http://www1.rmit.edu.au/students/connect which might help if you have a simple enquiry.
RMIT Connect monitors these forums at 10am and 2pm every day, but please call for urgent matters.