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Zeldork
Occasional Contributor

How do I track my service request?

Hi, Just wanted to know how I can track the progress of my IT request?

Has the proccess changed?

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Ahutch0
Moderator

Re: How do I track my service request?

Hi @Zeldork
Thanks for posting!

You are correct: the process has changed!
As of today you can now visit the Service and Support web portal to request a service or report an issue for various Service Areas (ITS, ARG, College of Busienss, etc) as well as keep track of the progress of any outstanding tasks you have active with them.
You can find our new Knowledge Base article here:
https://community.its.rmit.edu.au/t5/IT-Knowledge-Base/Report-request-and-track-IT/ba-p/2662

Don't forget to bookmark the main page for future use.

Regards,
Adam