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Payment tuition fee

I'm an international student from Vietnam. My mum has paid the fee for semester 1 from an international account in Vietnam. The problem is I couldnt see the payment invoice in my student record after 10 days. I think something is wrong with the money transfer process. How can I do now?
RMIT Connect

Re: Payment tuition fee

Hi there Michelle
It can often take more than two weeks for the payments to be fully processed, can I please have your student number and I can have someone check what's going on with your payment.