Reply
Highlighted
New Contributor

Email doesn't register

Hi, 
I am a new student and I am trying to enroll into RMIT online, my next step is accessing my gmail account. Whenever I put in my email through the gmail signin page -  it comes up with 'couldn't find your google account'. These accounts are made for us, why isn't my email recognised?

Can someone please help!! Screen Shot 2019-01-16 at 8.44.44 pm.png

Highlighted
New Visitor

Re: Email doesn't register

Had the same problem earlier on, after a 30 minute wait on call, customer service pointed out how thousands are tryna log in at once crippling the system or somehting.

But it seems to be working now. Only thing left to do is to find that eCaf passkey which still hasn't turned up still. Looks like another 30 minute wait. 

Highlighted
New Contributor

Re: Email doesn't register

Hi thanks for the update, unfortunately still doesn’t work for me.
Highlighted
Occasional Visitor

Re: Email doesn't register

Hey Jess, just tried mine this morning and its working Smiley Happy

Highlighted
Occasional Visitor

Re: Email doesn't register

I had the same issue, I had to go and reset the password to my RMIT account, and then I was able to log into the email. Hope this helps.