Users report they are unable to upload multiple files in Google Chrome they get the error message below:
Steps to replicate the issue in Chrome:
1. Click on Files under Course Management
2. Click on the blackboard/program shell link under Files
3. Click on Upload >Upload Files
4. Click in Multiple Files and gives an 'Unable to load applet' error.
Workaround:
Instructors can upload single files in Google Chrome or they can use Internet Explorer or Firefox to upload multiple files.
When the instructors clicks on ‘Multiple files’ it should prompt to run Java
Then it will load the screen to browse and upload multiple files
Note: Chrome no longer supports NPAPI (technology required for Java applets)
Article Summary: In September 2015, Google Chrome will stop supporting NPAPI plugins. This includes the use of Java in the web browser. Before this date, it is possible to configure Chrome to allow this content; after this date, it will no longer be possible to use the multi-file drag-and-drop interface in Course Files or the Content Collection. The new Edge browser from Microsoft also does not support NPAPI plugins.
Refer to 'Multi-file course Files Upload Interface and Browsers Not Supporting NPAPI Plugins.JPG'
This is a Chrome and Edge related issue
More information: https://java.com/en/download/faq/chrome.xml
