Occasional Visitor

Joining the network on IOS14.3

I'm on the Bundoora Campus - can't get my iphone to join the network for COVID tracking.   In no particular order, I've changed my RMIT Password, reset the networks on the phone, forgotten the network and tried to join again, toggled the WIFI address off private. I have had a cumulative three hours in a queue just to get an internet blip as I reached number 1 on the live chat queue. Others with iphones having same issue in my building (201) 


Any ideas or suggestions??