WiFi Down Building 57

[S3514077]

Hello

We are in a class tonight in building 57 Level 4 and the Wifi is down. No access. 

[JoePurchase · Accepted solution]

Hi @S3514077

Thanks for letting us know about this issue. 

We have escalated this to the networking team. They are working on fixing the issue but have advised in the meantime that a reboot may resolve the issue.

If you could provide us with some more details to help us with the request. Was it only the one room location that was affected? What device is it you are trying to connect to the WiFi? Do you know if it is multiple devices that have been affected or just your own? 

You can also call Service and Support Centre on 9925 8888.

Kind regards,

Joe Purchase 

IT Service and Support

[JoePurchase · Accepted solution]

Hi @S3514077

Thanks for letting us know about this issue. 

We have escalated this to the networking team. They are working on fixing the issue but have advised in the meantime that a reboot may resolve the issue.

If you could provide us with some more details to help us with the request. Was it only the one room location that was affected? What device is it you are trying to connect to the WiFi? Do you know if it is multiple devices that have been affected or just your own? 

You can also call Service and Support Centre on 9925 8888.

Kind regards,

Joe Purchase 

IT Service and Support

[S3514077]

Seems to be back working now.

This brings me to the question....

Does ITS have a status page showing services and their current status?

[lid]

Hi @S3514077,

ITS does have a Service Status page but the data is manually entered rather then a monitoring service updating the page, http://www1.rmit.edu.au/its/servicestatus

For the most up to date information the myCommunity page for Tech Support would be the best place to check.

Regards,

Lid, RMIT, Information Technology Services