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hc80
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Citrix Receiver/QuoVadis certificate not trusted

Hi everyone,

 

I'm trying to use Citrix Receiver on my Macbook (OS 11.6), and whenever I try to launch apps from it, I get the error message 'You have chosen not to trust "QuoVadis Root CA 2 G3", the issuer of the server's security certificate. Contact your help desk for assistance.' In keychain, the certificate is marked as trusted for my account, so I'm not sure how it is happening. I've reinstalled Citrix, restarted my computer, and attempted to launch the apps from the mydesktop webpage, but I keep running into the same issue

 

I raised a request with the IT department 3 days ago but haven't yet recieved a reply. I guess they are probably very busy so I understand, but if anyone else has run into this issue and has a workaround or solution that would be amazing,

 

Thanks in advance.

 

EDIT: I searched here quickly for a similar problem and couldn't find one, apologies if this is already somewhere