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Disappear of ETABS App in RMIT My DeskTop

Previously, I used the Etabs in RMIT My Desktop for doing my final year project last semester(OENG1170). However, the Etabs app disappeared this semester. At this moment, I cannot find out all the saved files and models.  There are some classmates who have the same problem on Etabs. Our Etabs are blocked for no reason. We try to seek help from IT Connect but no reply. Is there any way to contact IT Connect for assistance with all RMIT IT systems or check for current and planned system outages? As I really need this app for my final year project.