FAILED TO OPEN

[AClarissa]

Have been happening in few days since I wanted to open RHINO on last Wednesday but this window just came up. I need to open this app because I need to do my assignment. Not many computers have this app, which is so bad and sometimes I also prefer to work on my own laptop since the computer labs are always full in the afternoon. Yesterday I went to building 8 and all the computers were used as well as building 100's. Any suggestion to fix this? Please help, need it ASAP. Final is due next week!

[lid · Accepted solution]

Hi @AClarissa,

I checked the back end logs and it indicates it could be a client issue.

Please try the following.

1. Install the newest version of the Citrix Receiver for your device via, https://www.citrix.com/go/receiver.html
2. Clear your browsing data, http://www.wikihow.com/Clear-Your-Browser's-Cache
3. Access myDesktop again and try running the application

If this fails try running the RMIT Desktop from the Desktops tab and then accessing the application.

Hope this resolves the issue for you, if not please reply with your results.

Kind Regards,

Lid

[lid · Accepted solution]

Hi @AClarissa,

I checked the back end logs and it indicates it could be a client issue.

Please try the following.

1. Install the newest version of the Citrix Receiver for your device via, https://www.citrix.com/go/receiver.html
2. Clear your browsing data, http://www.wikihow.com/Clear-Your-Browser's-Cache
3. Access myDesktop again and try running the application

If this fails try running the RMIT Desktop from the Desktops tab and then accessing the application.

Hope this resolves the issue for you, if not please reply with your results.

Kind Regards,

Lid