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Ciaran
New Contributor

My Desktop- Lost documents and saving files

Does anyone know how to recover files that did not auto-save prior to the session timing out on MyDesktop? I was working on a word doc and lost 2 hours worth of work as i had to leave my computer. Manually pressing save is now the obvious solution to stop this happening again.

Tony-XiaoyiDuan
Frequent Contributor

Re: My Desktop- Lost documents and saving files

Hi Ciaran,

 

I am not too sure, but the best way to ask for help on this matter is to go to building 80, level 3. There is an IT support frontdesk just beside the escalator.

 

Thanks, cheers.

 

Tony Duan

Second year student studying BIS
Ahutch0
Moderator

Re: My Desktop - Lost documents and saving files

Hi @Ciaran

 

Regarding your issue: I believe I may have located a call you logged to ITS about the error.

 

Can I confirm with you someone from second-level support was able to assist you on this matter?

 

Kind regards,

Adam

Ciaran
New Contributor

Re: My Desktop - Lost documents and saving files

Thanks Adam, this has been resolved in consultation with ITS.