- myCommunity
- <
- Tech Support
- <
- myDesktop
- <
- MyDesktop - Chrome/Firefox Not Working
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
MyDesktop - Chrome/Firefox Not Working
Hiya,
Just need some help regarding using Chrome/Firefox through myDesktop. I've tried accessing Chrome and Firefox through myDesktop and have been unsucessful. The window pops up but can not succesfully connect to a website. This has only recently started happenning (in the last week).
Thank you
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
Re: MyDesktop - Chrome/Firefox Not Working
Hi @d_1
Do you happen to know if you're running the full or light version of MyDesktop (ie: light version simply running in the browser; full version requires the Citrix Receiver app installed to run)?
As a first troubleshooting step, try the following:
- In Chrome or Firefox, click the three dots in the upper right and select "New Incognito/Private Window"
- In the new Window, go to https://mydesktop.rmit.edu.au and log in.
- Try running an App or the desktop environment and see if you are successful
If the above works it would seem the browser has some older data cached in its memory, in which case you can just clear the cache to resolve it.
Please let us know how you go!
Regards,
Adam
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
Re: MyDesktop - Chrome/Firefox Not Working
Hi Adam,
Thanks for the speedy response!
I am using the full not light version. I tried the above and it's still not working. I'm getting the below message.
Do you have any other suggestions?
Thank you
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
Re: MyDesktop - Chrome/Firefox Not Working
Hi @d_1
Apologies, as I had misread the initial issue you were having!
That you cannot achieve internet access *in* the Mydesktop environment is quite unusual. I've logged a ticket to our MyDesktop team and have PM'd you the reference number.
To reach your messages: Click your MyCommunity username in the upper right of the page > Messages.
Kind regards,
Adam