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myDesktop not working

Hi there,

 

I am having trouble using myDesktop. Everytime I try to login to use myDesktop, there is a message that constantly says to contact my service provider as 'initialising has failed'. What does that mean and how can it be fixed?

 

Thank you

 

Kind Regards

 

Nurbanu

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Tech Guru, IT Staff

Re: myDesktop not working

Hi Nurbanu,

 

Were you using the full version of Citrix Receiver? Do you know which version of Citrix Receiver you have? A few things you can try:

 

  • Switch to the light version of Citrix Receiver: log in myDesktop > Click your name in the top right corner > Change Receiver > Use light version

  • Update Citrix Receiver on your computer to the latest version.

 

Let me know how you go and if you need further help.