myDesktop not working

[Nurbanu]

Hi there,

I am having trouble using myDesktop. Everytime I try to login to use myDesktop, there is a message that constantly says to contact my service provider as 'initialising has failed'. What does that mean and how can it be fixed?

Thank you

Kind Regards

Nurbanu

[QuanN]

Hi Nurbanu,

Were you using the full version of Citrix Receiver? Do you know which version of Citrix Receiver you have? A few things you can try:

• Switch to the light version of Citrix Receiver: log in myDesktop > Click your name in the top right corner > Change Receiver > Use light version
  
  
• Update Citrix Receiver on your computer to the latest version.

Let me know how you go and if you need further help.