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13-11-2016
11:23 PM
13-11-2016
11:23 PM
myDesktop not working
Hi there,
I am having trouble using myDesktop. Everytime I try to login to use myDesktop, there is a message that constantly says to contact my service provider as 'initialising has failed'. What does that mean and how can it be fixed?
Thank you
Kind Regards
Nurbanu
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15-11-2016
04:10 PM
15-11-2016
04:10 PM
Re: myDesktop not working
Hi Nurbanu,
Were you using the full version of Citrix Receiver? Do you know which version of Citrix Receiver you have? A few things you can try:
- Switch to the light version of Citrix Receiver: log in myDesktop > Click your name in the top right corner > Change Receiver > Use light version
- Update Citrix Receiver on your computer to the latest version.
Let me know how you go and if you need further help.